Refund and Cancellation Policy
How deposits, cancellations, and refunds work for Appdatasphere audit engagements.
This policy applies to professional audit and review engagements commissioned from Appdatasphere, including cash disbursement audits, vendor payment reviews, and petty cash verifications. It does not cover physical product sales or software subscriptions, which we do not offer.
1. Fee structure reminder
Engagements are quoted as fixed fees (or capped estimates converted to fixed fees before kickoff). A 30% mobilisation deposit is ordinarily invoiced on signature of the engagement letter. The balance is due on delivery of the final findings pack, unless interim billing is stated in the letter.
2. Cooling-off before fieldwork
If you cancel in writing before any fieldwork, document testing, or on-site visit has begun, we refund the mobilisation deposit in full within fourteen business days, less any non-recoverable third-party costs we have already incurred with your written approval (for example specialised courier of working papers).
3. Cancellation after work has started
Once document testing, interviews, or till counts have begun:
- Fees for work already performed are non-refundable and are calculated on time expended against the agreed fee, supported by a work summary.
- Unused portions of the deposit after that calculation are refunded within fourteen business days.
- If work performed exceeds the deposit, we invoice the shortfall according to the engagement letter.
4. Partial refunds
Partial refunds may apply when scope is reduced by mutual written agreement after kickoff. The revised fee is documented in an addendum; any overpayment relative to the revised fee is returned within fourteen business days of the addendum.
5. Non-refundable items
- Fees for completed findings packs already delivered
- Time spent on clearance meetings already held
- Third-party costs approved by you in writing (travel beyond the agreed Hong Kong coverage, specialist translations you requested)
6. Rescheduling
You may reschedule fieldwork once without charge if you give at least five business days’ notice. Later changes may incur a rescheduling fee of up to 10% of the engagement fee to cover staff reallocation. No-shows for agreed till counts without notice may be billed as a wasted visit within the petty cash verification fee schedule.
7. No-shows and access failures
If custodians or documents are unavailable on agreed dates and the delay is not caused by Appdatasphere, we may charge for idle field time or extend the timetable with an updated fee note.
8. Deposits
Deposits secure staffing for your window. They are credited against the final invoice. They are not transferable to unrelated third parties without our written consent.
9. Refund method and timing
Approved refunds are paid to the original payer by bank transfer to the account that settled the invoice, within fourteen business days after approval. Processing time at receiving banks is outside our control.
10. How to request a refund or cancel
Email info@appdatasphere.digital with your engagement reference, reason, and preferred contact number, or call +852 2866 6888. Write to Lippo Centre Tower One, 89 Queensway, Admiralty, Hong Kong if you need a postal record. We confirm receipt within two business days and state the refund calculation where applicable.
11. Quality concerns
If you believe the delivered findings pack materially fails the scope in the engagement letter, contact us within fourteen days of delivery. We will review in good faith and may revise the pack, perform limited additional testing at no charge, or agree a partial fee adjustment where appropriate.
12. Governing context
This policy is read together with your engagement letter and our Terms of Use. Hong Kong law applies.